At OCS, we passionately believe in and excel at a client centred service. We make a conscious effort to involve not only each individual but also their families, local services and commissioners in determining how these needs are met, by offering our service users real choices.
Our joint approach to planning is one which helps us stand out from other 'service providers' and most importantly enables each individual to achieve their fullest potential by increasing their confidence, skills and independence. We promote a sense of equality within our homes, which is something that staff and service users value highly.
Service users are encouraged to become involved in the running of their home. Weekly meetings are held at each home to ensure that our residents get the opportunity to tell staff how satisfied they are with the service they receive. Individuals are encouraged to play an active role in formally submitting their suggestions and are also presented with the opportunity to feedback their opinions via service user questionnaires, allowing us to shape service delivery.