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When to self-isolate?


With community transmission rising, if you think you may need to self-isolate use our 1-minute Self-Isolation Quick Checker to confirm whether you need to self-isolate and what you need to do next.


Traveling to work during lockdowns


All our staff, as essential healthcare workers, are permitted to continue to travel to work. If you are concerned you may be challenged by the police you can download a copy of our travel authorisation letter here.


Virus Control


Can we remind everyone of the key safety measures we must all take to protect ourselves, our families, our service users and our colleagues.

  • Always wear the correct PPE for a situation
    • if you are unsure what you need ask your line manager
  • Always wear the provided 3-ply face mask when you are at a service
    • even if you are outside with colleagues on a break
  • Socially distance at all times apart form when you are providing personal care
    • Even if you are wearing a face covering you still need to keep 2m from your colleagues and service
  • Hand sanitise regularly using the sanitiser provided


Let’s Support & Help

The coronavirus pandemic has been an unprecedented event which has affected every single one of us.


We have all been running off adrenalin to meet the immediate challenges but it is now that we are starting to recognise the ongoing impact coronavirus is having on our lives.


To provide our staff with access to a wide range of support at this time, we’ve introduced our Let’s Support & Help plan. This is about  encouraging activities that will allow us to recognise and express our concerns and allow us all to access the support we may need.


Staff self-care guide

Read our self-care guide opposite, which aims to:

  • help you recognise the signs of stress not only in ourselves but in our colleagues, our friends and our families.
  • provide you with ideas for personal coping strategies
  • offer practical advice on managing the practicalities of life as we move into the ‘new normal’ after the worst period of the pandemic
  • suggest ideas to allow us to support each other


Employee Assistance Programme

One of the best sources of support for staff is our Employee Assistance Programme run by Health Assured.  They offer access to free, confidential counselling and advice on health, financial and legal matters, 24 hours a day, 7 days a week.

 The Employee Assistance Programme can be contacted on 0800 030 5182.


Online self-help

SilverCloud Health has setup a dedicated website to provide wellbeing support for staff working in social care during this time.

Staff can access online self-help programmes for:

  • COVID-19 — support for the difficult emotions and situations you may face during the pandemic. Helping you to deal with worry, sleep issues, bereavement, isolation and work-life balance
  • sleep — learn how to fall asleep faster and stay asleep with healthier habits.
  • stress — manage stress and learn healthy coping skills.
  • resilience — enhance your wellbeing and your ability to bounce back from challenges.

To access SilverCloud:

  • go to their website: silvercloudhealth.com,
  • click on ‘user sign up in the top right of the page
  • click to say you are a frontline worker in the UK
  • view the available programmes and click on the one you are interested in
  • then register using the Access PIN: SOC2020


On the NHS site there are also some excellent mental wellbeing audio guides:



Smartphone Apps

Here are some ideas for apps that you might find helpful:


Daylight: Daylight is a smartphone-based app that provides help you if you are experiencing symptoms of worry and anxiety using evidence-based cognitive behavioural techniques, voice, and animation. Free access to Daylight is active now until 31 December 2020. covers all staff working in social care, including volunteers.



Sleepio: Sleepio is a clinically-evidenced sleep improvement programme that is fully automated and highly personalised, using cognitive behavioural techniques to help improve poor sleep. You have free access to Sleepio until 31 December 2020. This covers all staff working in health and social care.



Meditation and breathing apps

Stop, Breathe & Think

The Mindfulness app – (N.B. you can skip the Premium trial if you only want to access the free content)


Mental Health apps

My Possible Self – track your moods and receive tailored insights

Stress and Anxiety Companion – let’s you analyse your stress levels ands suggests exercises to help manage your anxiety

Woebot – mood journal, diary and tracker to help you log and improve your emotions

What’s up? For when you need a little extra help getting through these tough days.


Free guided mindfulness scripts


The free Mindfulness project website: http://www.freemindfulness.org/home

Leaves on a stream: https://www.youtube.com/watch?v=yIlZHoiOb0s 7 minutes 57 seconds

5 minute breathing: https://www.youtube.com/watch?v=nmFUDkj1Aq0 5 minutes 22 seconds

Body scan: https://www.youtube.com/watch?v=QS2yDmWk0vs 8 minutes, 38 seconds

Self-soothing: https://www.youtube.com/watch?v=Xl_B45DpMLU 10 minutes 7 seconds

Being present: https://www.youtube.com/watch?v=ZToicYcHIOU 10 minutes 30 seconds

Visuals – Calm breathing bubble: https://www.youtube.com/watch?v=iaQed_Xdyvw 50 seconds

Octagon breathing: https://www.youtube.com/watch?v=Wdbbtgf05Ek 5 minutes

Sleep – Time for rest: https://www.youtube.com/watch?v=RsrYKy5aYKg 5 minutes




Not sure whether you should be self-isolating? Click here to take our 30 second Quick Checker.

As part of our Let’s Support & Help programme we have produced a self-care guide for all our staff. If you would like a printed copy ask your line manager.

Supporting your children

The excellent inourplace.co.uk is offering healthcare staff free access to their highly-regarded online courses for parents & parents-to-be. To access their courses go to https://inourplace.co.uk/

Input the code SWSOL for free course sign-up.

Also the links below offer useful additional resources to help explain coronavirus to children and young people and support them at this time.

Managing your finances

In the midst of this global crisis, many of us are worried about our personal finances or want to support family and friends who are struggling financially. Here are some resource links that may be helpful.


GOV.UK/coronavirus has specific information about the government support available to support those whose income has been affected by recent events


Citizens Advice is a good place to get information about benefits, how to deal with debt, what you’re entitled to and who to speak to if you’re at risk of losing your home. www.citizensadvice.org.uk


Other organisations offering helpful advice online include:

Contact Us

Talk to the Ludlow Street Healthcare team

If you have any questions about our services including how to make a referral or the career opportunities with Ludlow Street Healthcare please complete our Get in Touch form. We will endeavour to reply within 1 working day.

Get in Touch