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Feeling proud of myself right now ! My manager has made my day !! Best manager everrrr ....So proud to say I love my job and where I work (Facebook post October 2020)

Support Worker, Cherry Tree House

"I just wanted to feedback from my recent visit. I witnessed staff being caring and responsive to service users, this care was appropriate and proportionate to the care needs. Staff engaged In good therapeutic interactions, with staff being creative with this. There was clear strong therapeutic rapport between staff and fellow service users. The feedback I received from service users was positive and supportive of their recovery. I strongly believe that the work that the team do at Caerau is inspiring and recovery-focused. Despite some of the challenges faced, the care team acted in a professional and caring nature towards my service user, encouraging and promoting mental well-being. I'm very much grateful for the care and treatment provided. A personal thanks from me to the team at Caerau Manor."

Commissioner, Clinical lead Complex Recovery Team, Sept 2020

I first joined Ludlow Street Healthcare as an Area Manager in 2004. I left LSH in 2010 and returned in 2014, its often said you should never go back but for me it was one of the best decisions I have ever made. I can honestly say that I have worked with wonderful people, so committed to doing the right thing for the vulnerable people we look after, it has been wonderful to see and be a part of the LSH team. While I am looking forward to retirement I will miss the service users, the variety of day to day challenges (though I am sure I will have some new ones), but above all my colleagues. Their warmth, kindness and above all their humour that get us all through those difficult days and adds to the best days.

Area Manager promoted to Operations Director

I work for Ludlow with an amazing team of people they are fantastic workers and fabulous people I'm proud to say I know them old and new .I am very grateful x

Support Worker, Heatherwood Court

"We are so grateful to you all and appreciate that my brother is not an easy client, but the way he responded to the news yesterday goes to show the management plans, and really friendship from all your staff has made my brother a totally changed person. When I have been able to visit I get a real sense of enjoyment from it, not the feeling of dread i used to get. Thank you so much and please thank your team without you all we would have lost our brother a long time ago."

Ty Brynteg, family member

Thank you to both the Palace Road and Westminster Court teams for supporting my sister during her difficult years as well as through the years where she progressed on her recovery pathway. All the family are really appreciative of what OCS has done for her and we are so happy to see her where she is now in her life.

Palace Road, family member

I had a lovely visit yesterday with my son, he was very happy and relaxed. I was so happy to see the bond that he has with the staff. We are so happy he has settled in well at Wentwood.

Wentwood Court, family member

"The staff team at Ty Brynteg are enabling for the individual I work with, providing empathy, support and understanding as well as guidance and support. It is due to the staff team that the individual I work with has maintained his community placement for so long."

Ty Brynteg, Commissioner

“Ty Brynteg has done a great job maintaining PG as this is the first community placement he has been in for over 30 years. He has told me that the staff have managed some difficult situations with him and is grateful that you are supporting him and giving him a chance. He often compliments the team on the relationship they have built with him.”

Ty Brynteg, Commissioner

“I would like to say thank you and praise all the team at Palace Road that have been involved in my care and I appreciate all that has been for me and have helped me to become the women I am today.”

Palace Road, Service User
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