"We are so grateful to you all and appreciate that my brother is not an easy client, but the way he responded to the news yesterday goes to show the management plans, and really friendship from all your staff has made my brother a totally changed person. When I have been able to visit I get a real sense of enjoyment from it, not the feeling of dread i used to get. Thank you so much and please thank your team without you all we would have lost our brother a long time ago."
Ty Brynteg, family member
Thank you to both the Palace Road and Westminster Court teams for supporting my sister during her difficult years as well as through the years where she progressed on her recovery pathway. All the family are really appreciative of what OCS has done for her and we are so happy to see her where she is now in her life.
Palace Road, family member
I had a lovely visit yesterday with my son, he was very happy and relaxed. I was so happy to see the bond that he has with the staff. We are so happy he has settled in well at Wentwood.
Wentwood Court, family member
"The staff team at Ty Brynteg are enabling for the individual I work with, providing empathy, support and understanding as well as guidance and support. It is due to the staff team that the individual I work with has maintained his community placement for so long."
Ty Brynteg, Commissioner
“Ty Brynteg has done a great job maintaining PG as this is the first community placement he has been in for over 30 years. He has told me that the staff have managed some difficult situations with him and is grateful that you are supporting him and giving him a chance. He often compliments the team on the relationship they have built with him.”
Ty Brynteg, Commissioner
“I would like to say thank you and praise all the team at Palace Road that have been involved in my care and I appreciate all that has been for me and have helped me to become the women I am today.”
Palace Road, Service User
“This is the best care my son has had and the staff are very good with him”. Parent of Riverdale service user.
Riverdale, family member
"I have been very impressed with how open and supportive all the staff I have met at Hudson House are. Nothing has been too much trouble, the reception was welcoming, and I was really supported to find any information. When I last saw John he seemed genuinely happy and engaged with me - which is quite different to before."
Hudson House, commissioner
"This is my longest ever placement, I've been at Westminster Court now for nearly two and half years. With the support and encouragement of the staff here I feel I'm finally making progress."
Westminster Court, Service User
"I absolutely have no qualms in recommending Ludlow to people, I now work in the NHS but always speak so highly and always recommend both you as an employer and as a service provider."